Trend Controls Ltd, Horsham

Re design of 24/7 Customer Support Bureau

Trend controls wanted to create a completely new area in their existing offices for consolidation of their customer support team and equipment for 24/7 use and improved staff working environment.  New ergonomic seating and desking promotes staff comfort and communication for better workflow and is specifically designed to incorporate new flat screens and cable management in this highly technology dependant area.

Seamless glass partitions and doors have a crystal frosted glaze of corporate graphics to reinforce the specialist nature of the environment while maintaining communication and visibility with the rest of their department.

New services lighting and comfort cooling ensures a compliant 24/7 environment, and approved by local authority.

• Augmentation of corporate identity on polar glazed partitions
• Updated services and climate control for 24 / 7 use
• Definition of a dedicated area for team consolidation and improved workflow
• Greatly improved acoustic values for better communication with their customers
• New storage systems released space for more workstations and server tower provision

"As part of a replan of the Third Floor, Cannon Davis incorporated a self contained environment for the 24/7 Energy & Support Solutions Team delivering pro-active and reactive support for the many BMS installed to the many high profile businesses throughout the UK.  Located behind flush glazed partitions with corporate manifestation sit the special customer support workstations enabling the teams to respond quickly to client requirements.  Also housed in this area are the dedicated servers and computer workstations that enable many of the UK's most successful businesses monitor their facilities, effectively and efficiently.”

Sean Brook, Energy & Support Solutions Manager for Trend Controls was impressed by the flexible design and rapid installation of the project carried out by long term contractor Cannon Davis Commercial Interiors.  "They had previously constructed our manufacturing facility but I was not aware that they were also able to design and build high quality office environments.  The new Support Centre is a vital addition to our customer service but still fits in well with the existing working environment."